What is Insect Lore Rewards?

Insect Lore Rewards allows customers to earn points on our site for purchases, referrals, and community engagement. You can trade your points for discounts on purchases, so the more you earn, the more you'll save!

Who can join Insect Lore Rewards?

Anyone is eligible for the program! When you sign-up, you'll start earning points right away.

How do I earn points?

Points can be earned through purchases, referrals, and even engaging with us on social media! You'll also have the opportunity to earn double points on special days.

How do I view my point balance?

You can see your points balance on your loyalty page when you are logged into your account.

How do I redeem my points?

Select the tab called Redeem Points. There you see the rewards you have available. If you have enough points, you can redeem them for a reward!

What do the 'Approved', 'Pending' and 'Cancelled' statuses mean?

Approved: These points can be redeemed on rewards immediately. Pending: These points need to be verified before you can redeem them. This typically applies to purchases and referrals. Cancelled: These points will not be added to your account. For example, if you cancel a purchase, the applicable points will be removed from your account.

What happens if a friend I refer cancels or returns their order?

Your pending points would be cancelled and will be removed from your account.

Why did my account balance go down?

You, or someone you referred, cancelled or returned a purchase, or you utilized points as a discount on a purchase.

I completed an activity but didn't earn points!

It can sometimes take a few minutes for us to process your activity and provide your points.

Can I use my points during checkout?

No, you must exchange your points for a coupon that can be used for a discount during checkout.

How do I leave the Insect Lore Rewards program?

If you no longer wish to earn points, please contact us and ask to be unenrolled. We'll unenroll you and you will lose any points you have accrued.

What happens if I leave the program and decide to join again?

Just contact us and we'll re-enroll you. However, your point total will begin from zero.

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