Insect Lore is the Original Butterflies-By-Mail Company. We have been delivering the Magic of Metamorphosis® to families and classrooms for over 50 years! We take great pride in the quality of our educational products and the reliability of our Live Insect Kits. However when purchasing live insects please keep the following in mind:
-- Nature can be unpredictable and the hatch rate is not always 100%.
-- We guarantee 3 out of 5 caterpillars will develop into adult butterflies.
-- We guarantee 5 out of 10-13 ladybug larvae will develop into adult ladybugs.
PLEASE INSPECT YOUR LIVE SHIPMENT IMMEDIATELY and contact us at email@example.com (or call us at 1-661-746-7647) within 10 business days of receipt if your item is damaged or defective.
IMPORTANT INFORMATION REGARDING LIVE ORDERS: Expect your baby caterpillars to be small upon arrival. Also, they may be inactive as a result of their journey to you. Please give them at least 48 hours to adjust to their new home. If you feel that there may be a problem with either your caterpillars or ladybugs, DO NOT THROW YOUR INSECTS AWAY. Instead, visit insectlore.com to visit our Help Center, chat with one of our friendly operators, or email us at firstname.lastname@example.org. It is likely that your larvae are just fine and simply need some time to acclimate.
LIVE PRODUCTS ARE NON-RETURNABLE. If your live order does not fulfill our guarantee, do not send the live shipment back to Insect Lore. Instead, please contact Insect Lore at email@example.com within 30 days of receipt of your purchase to request a replacement. A restocking fee will be applied to all live orders returned to Insect Lore.
For more information about our live kits, visit our Help Center.
Customers must be prepared to receive and raise their live insects. That’s why we provide four ordering options:
At Insect Lore, the safety and well-being of your insects is of utmost importance. Shipping live insects adds an additional level of complexity to the shipping process. Our goal is to get your insects to you as quickly as possible.
It may take 24 hours to process and prepare your live order and approximately 3 business days for your package to arrive. For the most accurate information, be sure to check your shipping confirmation email for your tracking number. Please remember that our shipping facilities are closed on the weekends and holidays.
If you have a special shipping request, we will be happy to accommodate you! Please call our Customer Service Team at 1-661-746-7647, Monday-Friday 8am-5pm PST.
Orders shipped to California are subject to California Sales Tax.
Insect Lore is not responsible for lost or stolen vouchers. A $25 fee will be charged for returned checks.
After you submit your order, you will receive your order number and tracking instructions via email confirmation. Use this order number when contacting us about your order. If your order has not arrived within the specified shipping time, please contact Insect Lore ("Contact Us"). Remember to include your name, address, email address, phone number and the order number.
Have you moved? Do you have a new email address? Or do you work at a new school? Log in to Your Account now to update your information.
Our most frequently asked customer service questions are answered here.