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Customer Service Questions - Why did I receive a voucher in the mail, not live insects?

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Why did I receive a voucher in the mail, not live insects?

Chances are you probably meant to order the Cup of Caterpillars and not the voucher. You can redeem your voucher by clicking the orange box on top of this page that says 'Redeem Voucher'.

Other Answers in the Category "Customer Service Questions"

    1. How do I track my order if I did not create an Insect Lore account?

    2. Can I redeem my Live Insect Voucher online?

    3. Do you ship to Canada?

    4. Why did I receive caterpillars instead of butterfly eggs?

    5. I lost my live insect instructions. Where can I find them?

    6. Do I have to sign for my caterpillars upon arrival?

    7. Where can I find more information on butterflies, ladybugs and other insects?

    8. Live Insect Kit: Order now or redeem later?

    9. I have more than one voucher. How do I redeem them both at the same time?

    10. Why should I try to have my live insects sent to an indoor address?

    11. I’d like to order the Live Butterfly Garden as a gift for my friend, but don’t know whether she is ready to take care of the live insects at this time. What should I do?

    12. I'm a teacher, is it possible to get a kit sent to my classroom at a later date?

    13. Where do you ship?

    14. Are caterpillars available year-round?

    15. How long does shipping take?

    16. I have one voucher. Can I get two Cups of Caterpillars?

    17. I lost my voucher. What should I do?

    18. Can I place an order today and have it shipped later?