Case Packs:
Merchandise must be ordered in the designated case packs listed on the product sheet or order form. No Exceptions, capishé?

Payment Terms:
For established accounts, terms are net 30. New accounts, read on.

New Accounts and Opening Orders:
Please print out, complete and fax a credit sheet to Insect Lore at 661-746-0334. Find one at right, or at this link: Insect Lore Faxable Credit Application Sheet.
Information needed prior to extending credit:
Name of Company Owner or President, Billing and Shipping Addresses, Phone #, Fax #, Federal ID #,
State Tax Resale #, D&B #, 3 Trade References & Contacts, Bank Account Information.
To expedite opening orders, you may prepay your first order. Call 800-213-6124 x218 for the exact total prior to sending payment. We accept checks, money orders, MasterCard and Visa. No cash please.

Freight:
Shipments are FOB Factory. We generally ship via UPS Ground. Expedited and rush orders are available at an additional charge. Freight charges are prepaid and added to your invoice. We do not drop ship.

Damage Claims:
If your order is damaged during shipment, please submit damage claims to the freight delivery company. If your order is defective, claims must be reported to Insect Lore within 10 days of receipt of merchandise.

Returns/Credits:
All credit claims must have an authorization number. Call for this number prior to returning any merchandise. Unauthorized returns will be refused. Returns are subject to a 20% restocking fee. Unauthorized returns will be refused. Live Butterfly Activity Book #7025 - is NOT RETURNABLE.

Order Cancellations:
Order cancellations must be received 5 working days prior to shipment.

Questions? Contact Rosa by email, or by phone: 800-213-6124 x218.